Privacy Policy of 299ber

1. Overview

299ber ("the Platform", "we", "us", "our") operates the website accessible at https://299ber.vip and provides online casino, sports betting, and related entertainment services to players in Bangladesh. In delivering these services, we necessarily collect and process certain personal data belonging to our registered users ("you", "the User", "the Player").

This Privacy Policy ("Policy") sets out in transparent and plain terms the categories of personal data we collect, the purposes for which we process that data, the circumstances under which we may share it with third parties, the security measures we employ to protect it, and the rights you are entitled to exercise over your own information.

By accessing the 299ber website, completing the registration process, or using any feature of the platform, you confirm that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. This Policy must be read alongside our Terms & Conditions, which govern your overall use of the 299ber platform.

If you are unclear about any aspect of this Policy or have concerns about how your data is being handled, please contact us directly before continuing to use the platform. Contact details are provided in Section 14 of this document.

2. Data We Collect

299ber collects personal data across several categories depending on how you interact with the platform. The table below summarises the types of data we may hold about you:

Data Category	Examples	Purpose
Identity Data	Full legal name, date of birth, national ID number, passport number	Account registration, KYC verification, age verification
Contact Data	Email address, mobile number, residential address	Account communications, support, transaction notifications
Financial Data	bKash number, Nagad number, Rocket number, bank account details, transaction history	Deposit and withdrawal processing, fraud prevention
Technical Data	IP address, browser type, device type, operating system, session duration	Platform security, fraud detection, service optimisation
Usage Data	Games played, bet amounts, win/loss history, session times, pages visited	Personalisation, responsible gaming monitoring, service improvement
Verification Documents	Scanned copies of national ID, passport, utility bills, bank statements	KYC compliance, withdrawal authorisation, fraud prevention
Communications Data	Live chat transcripts, email correspondence, support ticket content	Quality assurance, dispute resolution, compliance records

We do not collect data that is unnecessary for the purposes outlined in this Policy. We periodically review the data we hold and delete or anonymise information that is no longer required.

3. How We Collect Data

299ber collects your personal data through a range of mechanisms, all of which are designed to be transparent and proportionate to the service being delivered:

• Direct interactions: Data you provide when registering an account, completing the KYC process, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you browse the 299ber website, including through cookies, server logs, and similar tracking technologies. See Section 7 for full details on cookies.
• Third-party sources: In limited circumstances, we may receive data about you from our payment processing partners (bKash, Nagad, Rocket, Upay, banking institutions) and identity verification service providers, solely in connection with processing your transactions or completing KYC checks.
• Game providers: Game interaction data from our certified game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — in aggregated or session-level form for the purpose of responsible gaming monitoring and dispute resolution.

4. How We Use Your Data

299ber uses the personal data we collect for the following core purposes:

• Account administration: Creating and managing your 299ber account, verifying your identity, and maintaining accurate records of your account status.
• Service delivery: Processing deposits and withdrawals, settling bets, granting access to games, and delivering any other features of the 299ber platform.
• Customer support: Responding to your enquiries, resolving disputes, and providing assistance via live chat and email.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, money laundering, multi-accounting, and other prohibited conduct described in our Terms & Conditions.
• Responsible gaming: Monitoring account activity for signs of problem gambling behaviour, enforcing self-exclusion requests, and administering deposit limits and cooling-off periods where requested.
• Legal and regulatory compliance: Fulfilling our obligations under applicable anti-money laundering, counter-terrorism financing, and data protection requirements.
• Marketing and personalisation: Sending you relevant promotional offers, bonus notifications, and platform updates — but only where you have provided consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time.
• Platform improvement: Analysing aggregated usage data to improve the performance, design, and feature set of the 299ber platform over time.

We do not use your personal data for any purpose not listed above without first seeking your explicit consent or establishing an alternative lawful basis for processing.

5. Legal Basis for Processing

299ber processes your personal data only where a valid legal basis exists for doing so. The applicable legal bases are as follows:

• Contractual necessity: Processing required to fulfil the Terms & Conditions you agreed to when registering your account — for example, processing your deposits, settling bets, and administering your account.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC and anti-money laundering obligations.
• Legitimate interests: Processing carried out to protect the security and integrity of the platform, prevent fraud, and improve our services — where such interests are not overridden by your own rights and interests.
• Consent: Processing carried out on the basis of your explicit, informed consent — in particular, the sending of marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing

299ber does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your data only in the following limited and controlled circumstances:

• Payment processors: We share the minimum necessary financial data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — solely to process your deposits and withdrawals.
• KYC and identity verification providers: We share identity documents and verification data with specialist third-party KYC service providers to fulfil our legal obligations around age verification and anti-money laundering compliance.
• Game providers: Session-level data is shared with our certified game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to the extent necessary for game delivery, dispute resolution, and responsible gaming monitoring.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of 299ber, our users, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of our business assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy terms applicable thereafter.

All third parties with whom we share personal data are contractually required to handle that data securely, to use it solely for the purpose for which it was disclosed, and to maintain appropriate technical and organisational safeguards consistent with their obligations under applicable data protection law.

7. Cookies & Tracking Technologies

299ber uses cookies and similar tracking technologies to operate the platform effectively, enhance your user experience, and gather analytics data. A cookie is a small text file placed on your device when you visit a website. Cookies themselves do not contain executable code and cannot access other files on your device.

We use the following categories of cookies on the 299ber platform:

• Essential cookies: Strictly necessary for the platform to function. These include session authentication cookies that keep you logged in during your 299ber Login session, and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without impairing platform functionality.
• Functional cookies: Used to remember your preferences — such as your preferred language, display settings, and responsible gaming limits — so that you do not need to re-enter them on each visit.
• Analytics cookies: Used to collect aggregated, anonymised data about how visitors interact with the 299ber website. This data helps us understand which pages are most popular, how users navigate between sections, and where we can improve the platform experience. No individually identifiable data is stored in analytics cookies.
• Fraud prevention cookies: Used to detect and prevent suspicious activity, including bot traffic, multi-accounting attempts, and unusual session behaviour.

You may configure your browser to refuse cookies or to alert you when cookies are being set. Please be aware that disabling essential cookies will affect your ability to use certain features of the 299ber platform, including maintaining an active 299ber Login session. Disabling non-essential cookies will not impair core platform functionality.

8. Data Retention

299ber retains your personal data for as long as your account remains active and for a defined period thereafter, in order to comply with our legal and regulatory obligations. The specific retention periods that apply are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of each transaction, as required by applicable financial regulations.
• KYC verification documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant KYC process, whichever is later.
• Support communications: Retained for up to three (3) years from the date of the interaction, or longer where the communication relates to an unresolved dispute or legal matter.
• Technical and usage data: Typically retained in aggregated or anonymised form for up to two (2) years for analytics and platform improvement purposes.

When the applicable retention period expires, your personal data is securely deleted or irreversibly anonymised. Where anonymisation is used, the resulting data no longer constitutes personal data and may be retained indefinitely for statistical purposes.

9. Data Security

299ber takes the security of your personal data seriously. We implement a comprehensive set of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key measures include:

• SSL/TLS encryption: All data transmitted between your browser or device and the 299ber platform is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser's address bar when accessing https://299ber.vip.
• Encrypted data storage: Sensitive personal data, including financial details and KYC documents, is stored in encrypted form on secured servers with access controls limiting exposure to authorised personnel only.
• Access controls: Internal access to personal data is governed by role-based permissions. Only staff members with a legitimate operational need to access specific data categories are authorised to do so.
• Fraud monitoring systems: Automated systems continuously monitor account activity for anomalies indicative of unauthorised access, fraudulent behaviour, or data breach attempts.
• Staff training: All 299ber personnel who handle personal data receive regular training on data protection obligations, secure data handling practices, and incident response procedures.

While we make every reasonable effort to protect your data, no method of electronic transmission or storage is completely infallible. In the unlikely event of a data breach that poses a risk to your rights and freedoms, 299ber will notify affected users and relevant authorities in accordance with applicable legal requirements.

You also play an important role in keeping your account secure. Please choose a strong, unique password for your 299ber Login, do not share your credentials with anyone, and contact us immediately at [email protected] if you suspect your account has been accessed without your authorisation.

10. Your Rights

As an individual whose personal data is processed by 299ber, you are entitled to exercise the following rights at any time by contacting us using the details in Section 14:

• Right of access: You may request a copy of the personal data we hold about you, along with information about how it is being used and with whom it has been shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it without undue delay.
• Right to erasure: In certain circumstances, you may request that we delete your personal data — for example, where the data is no longer necessary for the purposes for which it was collected and we have no overriding legal obligation to retain it.
• Right to restriction of processing: You may request that we temporarily stop processing your personal data in certain circumstances, for example while the accuracy of data is being contested.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to our processing of your personal data where that processing is based on our legitimate interests, including the receipt of direct marketing communications.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out prior to withdrawal.

We will respond to all valid rights requests within thirty (30) calendar days. In complex cases, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reasons for it. We do not charge a fee for exercising your rights unless a request is manifestly unfounded or excessive.

11. Minors

The 299ber platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. During registration, all users are required to confirm their age and, where required by our KYC process, to submit documentary proof of date of birth.

If we become aware that personal data has been collected from a person under the age of 18 — whether through a false declaration at registration or any other means — we will immediately suspend the relevant account, delete the associated personal data, and take appropriate action in line with our Terms & Conditions. Parents and guardians who have reason to believe that a minor has registered an account on the 299ber platform are encouraged to contact us immediately at [email protected].

12. Third-Party Links

The 299ber website may from time to time contain references to third-party services, game providers, or payment partners. Where links to external websites exist, please be aware that those websites operate under their own independent privacy policies. 299ber has no control over and accepts no responsibility for the content, privacy practices, or data handling of any third-party website. We encourage you to read the privacy policy of any external site you visit before providing personal data to that site.

13. Policy Updates

299ber reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, we will update the "Last Updated" date at the top of this page. For significant changes affecting how we process your personal data, we will provide advance notice through the platform homepage, your registered email address, or another appropriate communication channel.

Your continued use of the 299ber platform following the publication of any updated Privacy Policy constitutes your acknowledgement of and agreement to the revised terms. If you do not accept the revised Policy, you should cease using the platform and may request account closure by contacting our support team.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 299ber handles your personal data, please contact our dedicated data protection team. We aim to acknowledge all privacy-related enquiries within 24 hours and to provide a full response within 30 days.

Email: [email protected]
Support Hours: 24 hours a day, 7 days a week
Response Language: English