1. Our Commitment to Responsible Gaming
299ber is Bangladesh's trusted online casino and sports betting platform, and we take our responsibility to players with the utmost seriousness. We believe that gambling, when approached correctly, is a legitimate and enjoyable form of entertainment. Our goal is to ensure that every player who chooses 299ber as their platform has access to the information, tools, and support they need to keep their experience positive and within their personal limits.
Responsible gaming is not a checkbox for 299ber — it is a core part of how we operate. Every account on our platform comes equipped with a full suite of responsible gaming controls that can be activated at any time, instantly, without needing to contact support or wait for approval. We actively monitor account behaviour for patterns associated with problem gambling and may proactively reach out to players when such patterns are identified.
The 299ber platform is strictly for adults aged 18 years and above. We enforce this through mandatory age declarations at registration and through KYC (Know Your Customer) document verification before any withdrawal is processed. We will never knowingly allow a minor to participate in gambling activity on our platform.
We encourage every player to set personal boundaries before they begin playing — including a clear budget, a time limit, and an honest understanding that the house has a mathematical edge in all casino games. Gambling should never be used as a method of earning income, recovering financial losses, or escaping personal difficulties.
2. Recognising Signs of Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise in oneself. Being aware of the warning signs is the first step toward addressing the issue. The following behaviours may indicate that gambling is becoming a problem rather than a pastime:
- Spending more money on gambling than you originally planned or can afford to lose.
- Chasing losses — continuing to play in an attempt to win back money you have already lost.
- Feeling anxious, irritable, or restless when you are not gambling or when you try to stop.
- Neglecting work, family, social activities, or daily responsibilities because of time spent gambling.
- Lying to family members, friends, or colleagues about the extent of your gambling activity.
- Borrowing money, selling possessions, or taking out loans specifically to fund gambling.
- Gambling as a way to escape stress, anxiety, depression, or personal problems.
- Being unable to stop or reduce your gambling despite wanting to and trying to do so.
- Continuing to gamble even after suffering significant financial, relationship, or professional consequences.
- Thinking about gambling constantly — planning your next session when you are supposed to be doing other things.
If you recognise any of these signs in your own behaviour, we strongly encourage you to use the responsible gaming tools described in this page immediately, and to consider reaching out for professional support.
3. Self-Assessment
Not sure whether your gambling habits are healthy? The questions below are a simple self-assessment to help you reflect honestly on your relationship with gambling. If you answer "yes" to two or more of these questions, we encourage you to take action — starting with one of the tools described further in this page.
Gambling Self-Assessment — Answer Honestly
Have you ever gambled with money that was intended for essential expenses — rent, food, utilities, or family needs?
Have you ever increased your bets after a losing session in order to try and recover the money you lost?
Do you find it difficult to walk away from a session even when you have already decided you would stop?
Have you ever hidden your gambling activity, or the amount you have spent, from people close to you?
Has gambling caused you stress, anxiety, or conflict in your personal or professional life during the past year?
Have you ever borrowed money or sold personal items specifically to fund gambling activity?
Do you spend time thinking about gambling when you are supposed to be focused on work, family, or other responsibilities?
Have you tried to cut back or stop gambling but found yourself returning to it within a short period of time?
4. Deposit Limits
One of the most effective responsible gaming tools available on the 299ber platform is the ability to set a personal deposit limit. This feature allows you to place a hard ceiling on the total amount of money you can deposit into your 299ber account within a defined time period — daily, weekly, or monthly.
Once a deposit limit is set, it takes effect immediately. You will not be able to deposit more than your chosen amount within the selected timeframe, regardless of your account balance or payment method. This gives you firm control over your spending before a session even begins.
Increasing a deposit limit is subject to a mandatory 48-hour cooling-off period before the higher limit takes effect. This delay is intentional — it gives you time to reconsider any impulse decision to raise your limit. Decreasing a deposit limit, on the other hand, takes effect immediately and without delay.
To set or adjust your deposit limit, log in to your account via 299ber Login, navigate to your account settings, and select the Responsible Gaming section. If you need assistance, contact our support team at [email protected].
5. Session Time Reminders
Time can pass quickly during a gaming session, particularly when playing fast-paced slots, live casino tables, or sports betting markets. The 299ber platform offers session time reminders that alert you when you have been playing for a duration you specify — for example, 30 minutes, 1 hour, or 2 hours.
When the reminder triggers, you will receive a clear notification displaying how long your current session has lasted and prompting you to decide whether to continue or to take a break. This feature is not a hard stop — it is a check-in tool designed to keep you conscious of the time you are spending on the platform, so that gaming remains a deliberate choice rather than a habit.
We recommend all players, regardless of experience level, to activate session time reminders as a matter of routine. You can set or change your reminder interval at any time from the Responsible Gaming section of your account settings.
6. Cooling-Off Periods
If you feel you need a short break from gambling but are not ready to commit to full self-exclusion, a cooling-off period may be the right option for you. 299ber allows players to temporarily suspend their account for a period of their choosing — from 24 hours up to 6 weeks.
During a cooling-off period, you will not be able to log in to your account, place bets, play games, or make deposits. Any active sessions at the time the cooling-off period is applied will be immediately closed. Withdrawals of existing balances may still be processed during this time by contacting our support team directly.
A cooling-off period cannot be reversed or shortened once it has been activated — this is deliberate. The feature is designed to give you a genuine pause, not a button you can undo five minutes later. Once the period expires, your account will automatically become accessible again without any action required on your part.
7. Self-Exclusion
Self-exclusion is the most comprehensive responsible gaming tool available on the 299ber platform. When you activate self-exclusion, your account is fully suspended for the duration you choose — with options ranging from 6 months up to 5 years, as well as a permanent self-exclusion option with no end date.
During a self-exclusion period, the following restrictions apply without exception:
- You will be unable to log in to your 299ber account by any means.
- You will be removed from all marketing communications, promotional emails, and bonus notifications.
- You will not be permitted to open a new account on the 299ber platform for the duration of the exclusion.
- If you contact our support team requesting account access during the exclusion period, we are obligated to decline that request.
To activate self-exclusion, log in via 299ber Login and go to the Responsible Gaming section of your account settings, or contact our support team directly at [email protected]. Self-exclusion requests submitted via email are processed within 24 hours, and the platform access restriction takes effect as soon as the request is confirmed.
We treat every self-exclusion request with complete confidentiality and without judgement. Requesting self-exclusion is a sign of self-awareness and strength, and our team will support you through the process as smoothly as possible.
8. Account Closure
If you decide that you no longer wish to maintain an account on the 299ber platform for any reason — including responsible gaming concerns — you may request permanent account closure at any time. Account closure is distinct from self-exclusion in that it is intended to be a final decision rather than a temporary measure.
To close your account permanently, contact our support team at [email protected] and state clearly that you are requesting permanent account closure. We will process your request within 48 hours. Any remaining balance in your account at the time of closure will be paid out to your registered payment method (bKash, Nagad, Rocket, or bank account) before the account is closed.
Please note that we are required to retain certain records associated with your account for a minimum period in accordance with our legal and regulatory obligations, as described in our Privacy Policy. Closure of your account does not delete these records during the mandatory retention period.
9. Protecting Minors
The 299ber platform operates a strict 18+ only policy. No person under the age of 18 years is permitted to register an account, make a deposit, or participate in any gambling activity on our platform. We enforce this through mandatory age confirmation at registration and through documentary KYC verification.
If you share a device with younger family members or live in a household with children or teenagers, we strongly encourage you to take the following precautions:
- Always log out of your 299ber account when you have finished your session. Never leave an active session unattended on a shared device.
- Use a strong, unique password for your 299ber Login that is not shared with or guessable by anyone in your household.
- Enable device-level parental controls or content filtering software to restrict access to gambling websites on shared devices. Popular tools include Net Nanny, Qustodio, and built-in parental controls available on Android and iOS devices.
- Talk openly with younger family members about the risks associated with gambling and the reasons why it is an adults-only activity.
If you suspect that a minor has gained access to the 299ber platform — including through your account — please contact us immediately at [email protected]. We will investigate the situation promptly and take all necessary action.
10. Getting Help & Support
You do not have to face gambling-related difficulties alone. The 299ber support team is available 24 hours a day, 7 days a week, and is trained to handle responsible gaming enquiries with care, discretion, and without judgement. Whether you want to activate a tool, discuss concerns about your account activity, or simply talk through what you are experiencing, we are here to help.
Reach our responsible gaming support team at any time: [email protected]
In addition to 299ber's own support, we encourage anyone who feels that gambling is having a serious impact on their wellbeing or the wellbeing of people around them to seek independent professional help. Speaking to a counsellor or a trusted family member is always a valid and courageous step.